Help
Email cards@onmax.me. A person reads every message, usually within a day. If it's about an order, include your order link (it starts with https://cards.onmax.me/m/).
Questions
When do I need to order for the cards to arrive before Christmas?
USPS asks for First-Class holiday mail to be sent by December 17. Printing takes about two business days, so order by about December 12 and choose the earliest send date. If you give a date the cards must arrive by, we work out the latest safe send date for you.
Do the cards come in envelopes?
Not yet. The first version is a 5×7 photo postcard: your photo and greeting on the front, your message and the recipient's address on the back. Folded cards in envelopes are next.
What format should my address list be in?
Any of these work: a spreadsheet (.xlsx), a CSV export from Google Contacts, Outlook or Apple Contacts, or addresses pasted one per line ("Jane Doe, 12 Oak St, Springfield, IL 62704"). The columns can be in any order.
Can I send outside the US?
Not yet. Card Mailer mails only to US addresses, including APO/FPO.
What happens to my addresses?
They are used only to print and mail your cards. They are deleted 30 days after the send date, and lists that are never ordered are deleted after 14 days. They are never sold or used for anything else. See the privacy policy.
Can I cancel?
Yes, at any time before the send date, for a full refund. Email cards@onmax.me with your order link.